Privacy Policy

The OWNER of the website is committed to protecting the privacy of users who access this website and/or any of its services. The use of the website and/or any of the services offered by the OWNER implies acceptance by the User of the provisions contained in this Privacy Policy. Please note that, although our website may contain links to other websites, this Privacy Policy does not apply to the sites of other companies or organizations to which the website may redirect. The OWNER does not control the content of third-party sites nor accepts any responsibility for the content or privacy policies of these sites, as indicated in our Legal Notice. In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016 (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), we offer you the following information about the processing of your personal data:

Who is responsible for the processing of your data?

The person responsible for processing your data is Travesera Tuset, S.L., with CIF B66900630 and address at C/ Tuset, 27, CP 08006 of Barcelona (hereinafter, “FEROZ”).
Our data appears in the Legal Notice of this website.

Principles that FEROZ will apply to the personal information of interested parties

In the processing of personal data of interested parties, FEROZ will apply the following principles that comply with the requirements of current data protection regulations:

  • Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
  • Data minimization principle: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
  • Principle of limitation of the conservation period: The data will be kept for no longer than necessary for the purposes of the treatment. Depending on the purpose, we will inform you of the corresponding retention period. In the case of subscriptions, we will periodically review our lists and delete those registrations that have been inactive for a considerable period of time.
  • Principle of integrity and confidentiality: Your data will be treated in a way that ensures adequate security of personal data and confidentiality is guaranteed. You should know that we take all necessary precautions to prevent unauthorized access or misuse of our users’ data by third parties.

For what purpose do we process your personal data?

With the consent of the interested party or taking into account the legitimate interests of FEROZ, we will use the data of the interested party to carry out some of the following actions based on the respective basis of legitimacy:

  • Respond to calls, emails or queries from our Clients and Users.
  • Carry out the execution, management and billing of the services requested by our Clients through the channels established for this purpose.
  • Manage reservations and cancellations made by our clients.
  • Send information and communication of a commercial nature regarding the contracted services and keep you informed about news and offers of interest to you in relation to new FEROZ products and/or services.
  • Manage your job application sent through the form enabled for this purpose, to incorporate you into our personnel selection processes.
  • Comply with the provisions of article 31 of Law 2/2023, of February 20, regulating the protection of people who report regulatory infractions and the fight against corruption, managing personal data obtained through the Whistleblower Channel enabled on our website.
  • Manage claims or complaints raised before FEROZ.

How long will we keep your data?

The personal data provided by the interested party will be kept as long as the relationship and/or contract signed between the interested party and FEROZ is in force and, once the termination occurs, they will be blocked until the applicable statute of limitations expire.
In the event that you have consented to their processing, until the interested party requests its deletion, at which time they will be blocked until the applicable statute of limitations expire.
The data related to your CV, if you have provided it to us to be part of our personnel selection processes, will be kept for a maximum period of two years.
The data provided through the Complaints Channel, related to the information received and internal investigations, will only be kept for the period that is necessary and proportionate to comply with Law 2/2023, of February 20, regulating the protection of people who report regulatory and anti-corruption violations (in no case will personal data be kept for a period of more than 10 years).

What is the legitimacy for the processing of your data?

The legal basis for the processing of your data for the purposes described above is your consent, freely granted by checking the acceptance boxes on the data collection forms on our website (art. 6.1.a of the RGPD).

It may also be that the processing of the data provided is necessary for the execution of a contract to which the interested party is a party or for the application, at the request of the interested party, of pre-contractual measures (art. 6.1.b of the RGPD), or for compliance with a legal obligation applicable to the data controller (art. 6.1.c of the RGPD), as well as other provisions applicable to the relationship of the interested parties with FEROZ.

To which recipients will your data be communicated?

FEROZ will only share or provide your data to third parties to the extent that it is necessary and permitted or required in accordance with current regulations. In this sense, your data may be communicated to the following recipients:

  • Public Administrations (Treasury, Social Security, City Councils, Generalitat, Provincial Councils), Security Forces and Corps and Courts and Tribunals, when established by an applicable legal provision.

  • Suppliers that provide services to FEROZ related to the management of our services and that act as data processors, such as financial entities, fraud detection and prevention entities, technological service providers, suppliers and collaborators of logistics, transportation and delivery services, or service providers related to customer service, lawyers or agencies, banks or legal or physical entities linked to FEROZ in some way. Likewise, the processing of data by third parties will be lawful when necessary for the adoption of corrective measures in the company or the processing of sanctioning or criminal procedures, if applicable, in application of Law 2/2023, of February 20. , regulator of the protection of people who report regulatory infractions and the fight against corruption.

  • Suppliers and collaborators who provide services related to marketing and advertising, only if the interested party has given their express consent.

In any case, third parties with whom certain personal data of the interested party is shared must previously prove that they have adopted appropriate measures to adequately protect them.

How have we obtained the data?

The personal data that FEROZ processes come from the data collection forms implemented on our website. You, as a user, guarantee that the personal data provided are true and are responsible for communicating any modifications. The data that must be entered in a field marked with an asterisk is mandatory in order to provide the requested service.

Third party data

In the event that the interested party has provided personal data from third parties, it guarantees that it has been legitimately requested and that it has provided the affected party with the necessary information about the processing of their data, and is responsible for requesting the consent of the affected party for the transfer and processing. of your personal data by FEROZ and the recipients contemplated in this Privacy Policy.

Security

This website uses information security techniques such as firewalls, access control procedures and cryptographic mechanisms. All these security systems are used to prevent unauthorized access to the data processed through the website. All data that must be entered through the channels enabled for this purpose on the website will be transmitted through a secure communication protocol (https://…) so that no third party has access to this information.

What are your rights when you provide us with your data?

Everyone has the right to obtain confirmation as to whether we are processing personal data that concerns them. The interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In certain cases, the interested party will have the right to request the limitation of the processing of the data, in which case we will only keep them for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. In such case, FEROZ will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.

In any of the above cases, FEROZ will communicate any rectification or deletion of personal data, as well as any limitation of processing carried out to each of the recipients to whom the personal data has been communicated, unless it is or requires a disproportionate effort. If the interested party so requests, FEROZ will inform them of the aforementioned recipients.

Likewise, the interested party will have the right to receive the personal data that concerns him or her, which he or she has provided to FEROZ in a structured, commonly used and machine-readable format, and to transmit it to another person responsible when the treatment is based on consent or a contract and is carried out by automated means.

The interested party will have the right to object at any time, for reasons related to their particular situation, to the personal data that concerns them being processed based on the public or legitimate interest of FEROZ or a third party, including the creation of profiles. , so that FEROZ stops processing personal data, unless they can prove compelling legitimate reasons for the processing that prevail over the interests, rights and freedoms of the interested party, or for the formulation, exercise or defense of claims.

Likewise, the interested party has the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects or significantly affects them, unless said decision is necessary for the celebration or execution of a contract with FEROZ and is authorized by current European or state law or is based on the explicit consent of the interested party.

Finally, the interested party will have the right to file a claim with the data protection authorities.

How can they exercise their rights?

The rights of access, rectification, deletion, opposition, portability and limitation, as well as the right not to be subject to automated individual decisions, can be exercised by sending a written request with a copy of your ID to the following email address: lopd@grupolive.net.

What data do we process?

The categories of data that we can process are:

  • Identification data (name and surname, NIF/DNI, address, telephone number).
  • Personal characteristics data (date of birth, age, sex, nationality).
  • Data on social circumstances (accommodation/housing characteristics, membership in associations, licenses, permits or authorizations).
  • Academic and professional data (training/degrees, membership in colleges or professional associations).
  • Employment details data (profession, job title, non-financial payroll data, employment history).
  • Reservations and cancellations (transaction data of goods and services received by the affected party).
  • Commercial information (subscription to our newsletter).
  • Any other personal data necessary for the correct execution of the relationship between the interested party and FEROZ or for the management of the request made by the interested party.

The personal data requested through the Complaints Channel will be limited to what is strictly necessary to process the complaints and, where appropriate, verify the existence of the reported facts. They will be processed in accordance with the applicable data protection regulations for legitimate and specific purposes related to the investigation derived from the complaint. They will not be used for incompatible purposes and will be appropriate and not excessive in relation to the objectives associated with it.

The refusal of the interested party to provide us with certain data could hinder the development of the relationship between the interested party and FEROZ, affecting the provision and management of FEROZ services.

If the interested party has any questions in relation to this section, they must contact FEROZ through the address provided in the “Controller” section.

Do we use cookies?

We use cookies while browsing our website with the User’s informed consent. The User can configure their browser to be warned of the use of cookies and to prevent their use. For more information, visit our Cookies Policy.

What security measures do we apply?

We apply the security measures established in article 32 of the RGPD, which is why we have adopted the necessary measures to guarantee a level of security appropriate to the risk of the data processing we carry out, with mechanisms that allow us to guarantee confidentiality, integrity, availability and permanent resilience of treatment systems and services.

Some of these measures are:

  • Information on personnel data processing policies.
  • Making periodic backups.
  • Data access control.
  • Regular verification, evaluation and assessment processes.

Modifications to our Privacy Policy

Occasionally, FEROZ may make modifications and corrections to its Privacy Policy. Please check this section regularly to see any changes that may have occurred and how they may affect you.

 

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